Older People’s Commissioner for Wales Visits the Rural Advice Van in Powys

“Rhian’s support of Age Cymru Powys’ new service was appreciated by everyone who visited us on the day. There were plenty of older people calling at the Advice Van for advice and support, which is testament to the importance of this service and the benefit to older people living in rural Powys. I am passionate about the service and want to express my grateful thanks to Rhian for taking time out of her busy work schedule to join us on the road.”

“Joining the Age Cymru Powys Rural Advice Van for visits to Boughrood and Llandrindod Wells, I saw first-hand the difference that can be made through face-to-face contact with older people within their communities, sparking conversations that tease out important details about people’s circumstances and the support that might be available, and building relationships and trust.

“Every older person who spoke to the team was offered an opportunity to connect with some form of practical support, including help to claim Pension Credit and other entitlements, home visits to check energy efficiency, nail-cutting and foot care, befriending and other peer support services.

“More generally, older people who visited the van were provided with a phone number they could contact for information and advice, something that was clearly highly valued in an increasingly digital world.

“However, the team shared with me that the service is currently at risk as their funding will run out in January, a common issue for many third sector organisations that can leave older people without support.

“The older people I spoke with shared a number of common issues, including the impact of rising living costs, with much anger and concern about the loss of the Winter Fuel Payment. Many older people also highlighted a lack of suitable transport options as a barrier affecting their quality of life which often made it difficult, if not impossible, to do things such as attend medical appointments, get to the shops, or meet up with family and friends.

“I’d like to say a big thank you to all the older people I met with for giving me such a warm welcome, and for sharing so much with me so openly and honestly. I’d also like to thank the team at Age Cymru Powys for all their help and the valuable insights they shared.

“As Commissioner, I will ensure that older people’s voices are heard, and I will bring their experiences and concerns directly to decision and policymakers, which will be crucial to deliver my vision of a Wales that leads the way in empowering older people, tackling inequality and enabling everyone to live and age well.”

“We are so grateful to the Commissioner for joining us in our mobile community office. This vital service breaks down barriers that prevent older people accessing help and support, particularly for those living with disabilities or mobility issues. That’s why we are pleased that Rhian Bowen-Davies is highlighting the huge contribution older people make to our lives and why it’s crucial to tackle the barriers that limit opportunities for older people.”